So you've made an order? Welcome to the Kidoodle family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via various delivery partners, and then they should be safely in your patiently waiting hands within 4-8 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature on delivery, this is at the discretion of the delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch.

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 4-8 business days* from the day you place it. 

*Please note: Although our delivery partners quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – your order is on its way! After we pass your order to the delivery partners, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the tracking site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although our delivery partners quote us 4-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the delivery company.

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Have a special someone who you think needs some of our products in their life? You can ship any Kidoodle product directly to that lucky person by entering their address as the shipping address, and your own as the billing address.

We don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a minimum 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a minimum 30 day return period for you to make that tough decision! Please refer to our returns policy for more information and refer to the product page of the item for information regarding warranties.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

Please send us an email at hi@kidoodle.com.au to start the return process.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

1. Contact our customer service team at hi@kidoodle.com.au or through the contact form to request a return authorization and instructions.

2. Carefully package your item to prevent damage during return shipping.

3. Ship the item back to us using a carrier of your choice.

Customers are responsible for covering the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.

If you’re a bit more tech-savvy, we offer PayPal, Google Pay, Apple Pay and AfterPay too!

Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

We certainly do! At the current time, you can pay with AfterPay or PayPal Pay in 4. We are working on getting more payment options on board!

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can contact us here or by emailing us at hi@kidoodle.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your Kidoodle stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.